Who does what?
Federations initiate quite a number of working groups which create
numerous publications to protect their interests and reflect their view points.
Because of this, it is important for the management of the federation to get a
good overview on the topics that keeps these working groups busy and the
publications they finally create.
Therefore,
federations need a powerful intranet that supports the digital collaboration
between the various departments and provides a structured environment to manage
the mass of documents and their publication status. After all, people want to
keep track of the document history that got published on the extranet or
internet. This calls for a strong integration between the intranet and the
extranet.
Efficient administration
Federations often have a large number of members which results in a
necessity for a good management of the administration of it. Typical tasks that
always turn op are:
- member
management
- working group
management
- identity access
management
- publication management
The
communication en collaboration between the federation and her members is more
and more taking place digital. On one side, e-mails communication will remain
but members also will be able to download information via the federation’s
website. This results in the requirement to provide an exclusive access to
certain publications for members via an extranet portal.
On the other
side, during the collaboration within a working group, information can only be
made available to these members that represent their company or organization in
a certain working group. Combined with the access control to the extranet, this
ends up in a complex administration aspect because the management of members,
working groups and their access rights are not integrated.
This often
leads to an inefficient administration that will be remediated by the
back-office. Because of this, federation employees depend upon the availability
of this back-office which effects their autonomy in relation to the publication
of documents on the intranet and extranet.
User experience of the
members
Despite the
fact that digital communications through e-mails, websites or extranet portals
provide a number of advantages, it is of utmost importance that members in the
role of an “end-user” get a positive user experience. This does not only depend
upon how intuitive the website or extranet is, but also on the way how a member
gets informed. Members want to get the ability to personalize their preferences.
An efficient
and personalized extranet combined with a tailored e-mail communication will result
in a positive user experience. This experience will in turn contribute to better services and an increase in the use of
the services offered.